I would like to start off by thanking everyone for their contributions this quarter. Your efforts have not gone unnoticed. As I stated many times before in this space our success is a direct result of the efforts our team members put forth on a daily basis.

Those efforts are the building blocks and cornerstones to not only our success but our growth as well. Those building blocks are safety and quality, process’s and attention to detail. Some may say you left out customer service. I didn’t. Customer service is the mortar tying those building blocks together. Customer service digs it roots into every facet and function of our jobs. That’s who we are! A service provider for a customer, nothing more and nothing less. There are numerous tenants that make an organization a great service provider.

I want to focus on one. That is accountability. Accountability at its core is nothing more than an acknowledgement with action. An acknowledgment of what and who we are. An acknowledgment of what was or wasn’t done. That acknowledgment guides us to stay the course or reevaluate and change directions. The action part is putting in the work needed. Accountability has to be the key driver in our success moving forward. It has to be the mindset of each and every team member within our organization. Accountability is not just raising our hands when we may have had a misstep. That is the acknowledgement part. It is putting the work in to ensure we do not continue to have that misstep. That is the action part. You can’t have one without the other. Accountability is not just about mistakes either. It is a call to be better.

I recently read the statement that good is the enemy of great. At first glance the statement may not make sense. In order to be great one would have to first be good, right? How are they contrasting things? Well they are. It’s human nature to become satisfied. For example why should I challenge the process if it’s working well now? We are good with the way things are. That mindset doesn’t allow us to look for a better way. We become satisfied with who we are and not what we can be. That is what accountability is for me. Are we looking for better ways to service our customers? Are we looking for better ways to be more efficient for our customer?

Are we challenging our process’s to ensure we are doing things as safe as possible? When we are accountable to one another and more importantly to our customer it drives us to try and be better always. Again I want to thank everyone for their contributions and leave you with this. Let’s be accountable and Let’s be great!!

Brian Carsey
President
Valiant Management & Holdings LLC